June 16, 2025
June 16, 2025
To help Pioneer Valley residents access health care services at Massachusetts General Hospital, Brigham and Women’s Hospital, and Mass Eye and Ear, Cooley Dickinson Hospital will restart its round-trip, daily shuttle service, beginning Monday, June 23.
In 2020, Cooley Dickinson Hospital paused the shuttle due to the COVID-19 pandemic.
“We are excited to relaunch this important service for our community,” said Cooley Dickinson Hospital President and Chief Operating Officer Kevin Whitney, DNP, RN. “Local residents have repeatedly told us about the challenges and worries of getting to and from medical appointments at our academic and specialty hospitals. Making access easier to these hospitals is one of our top priorities.”
The 28-passenger, wheelchair-accessible shuttle bus will depart daily from the parking lot across from 8 Atwood Drive in Northampton promptly at 6:30 a.m. The bus is equipped with free Wi-Fi and will make one stop at a rest area along the Mass Pike, arriving at Mass General Hospital’s Fruit Street entrance at approximately 9 a.m. for patients with appointments at Mass General Hospital and Mass Eye and Ear. The bus will then proceed to Brigham and Women’s Hospital to drop off patients there. Due to variability in traffic, all appointments at Mass General, Brigham and Women’s and Mass Eye and Ear must be scheduled between the hours of 10 a.m. and 1:30 p.m. The bus will depart the Boston hospitals at 3 p.m. The shuttle runs Monday through Friday; there is no shuttle service on weekends or major holidays.
Reservations for the shuttle bus are required. People who take the shuttle must have an appointment at Mass General, Brigham and Women’s or Mass Eye and Ear and will be required to provide the date and time of their appointment when they register. Community members should call 24 hours in advance to reserve their seat; anyone ages 18 and under must be accompanied by an adult. Patients are allowed one companion to ride the shuttle with them.
To make an appointment, please call (413) 966-8011, Monday through Friday, between 8 a.m. and noon. Outside of those hours, press “1” to leave a message for the shuttle bus coordinator; calls will be returned the next business day.
Added Whitney, “we look forward to providing this next level of service for residents of the Pioneer Valley and are committed to helping to improve access to care at our Mass General Brigham hospitals in a way that is convenient and affordable for local residents.”
