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Please exercise caution regarding what information you include in your submission.
- Do not include confidential information, such as Social Security numbers, financial account numbers, credit card numbers, health insurance information, or medical information in this form.
- Do not use this form to send requests, messages, or questions about your medical care, upcoming appointments, clinical concerns, health record, or billing information.
If you are a Mass General Brigham Patient Gateway user, please send any clinical or billing questions via Patient Gateway or by calling your provider’s office. View our phone list here.
If you have a privacy, legal, or ethical question or believe that a member of the Mass General Brigham community has violated a privacy, legal, or ethical responsibility, contact the Compliance HelpLine at 1-800-856-1983 or via their website. All concerns are investigated. Reports may be made anonymously or in confidence.
Please note: Your messages are monitored by our Communications staff from 9 am to 5 pm, Monday through Friday. We will do our best to respond within 48 hours, but in some cases, providing an answer may take longer. Cooley Dickinson Hospital cannot address medical emergencies through this form. If this is a medical emergency, please dial 9-1-1 or go to the nearest emergency room. You can also call the Crisis Hotline at 413-586-5555. Thank you.
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