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Overview

Every day, Cooley Dickinson Health Care is engaged in moving health care forward for the Pioneer Valley, and for all of the people we serve—including you. With expertise, technology and facilities right here, and with the advanced resources of our partners at Massachusetts General Hospital, we’re making strides that are transforming lives.

In the way we deliver care and in how you access providers, we’re making meaningful progress: these are advances in medicine and in communication that help ensure the best possible outcomes for you. From small steps to giant leaps, we’re constantly pushing forward to advance your interests.

This determination, which guides our mission and shapes our vision, is rooted in our values.

MISSION

To serve our patients and communities with exceptional, compassionate, and personalized care.

VISION

To be among the nation’s best community health care systems – for our patients and the communities we serve.

VALUES

Uphold Quality
We believe in a constant focus on quality and safety, never settling, always improving.


Demonstrate Compassion
We believe in showing genuine concern for our patients, families, and colleagues. It’s more than what we do – it’s who we are.


Foster Collaboration
We believe in teamwork, partnering with our patients, families, communities, and each other. We listen and communicate clearly and openly.


Show Respect
We believe in embracing diversity, understanding differences and striving for health equity. We value all our patients, families, co-workers, and community members, and treat each with dignity.


Act with Integrity
We believe in holding ourselves and each other to a high ethical standard, always doing the right thing in service of our patients and communities.

VIDEO: MISSION, VISION, VALUES

Cooley Dickinson Health Care: Mission, Vision, Values video

Our mission, vision and values drive our policies, our practices and our plans for the future. We’ve been a part of this community for more than 130 years, and will continue to serve every part of it even as we change, grow and refine our care and facilities to become the best that they can be.