About the Billing Process
Cooley Dickinson Health Care’s Patient Accounts department works hard to ensure that your billing process is a smooth and easy-to-understand one. Please refer to these answers to common questions as a starting point, or visit our Frequently Asked Questions (FAQ) page for further explanation of billing and insurance issues.
Payment Plans and Financial Assistance
If you are unable to pay your bill, or you would like to set up payment plans, please view our Financial Assistance page.
How to Pay Your Hospital Bill
There are a few payment options.
- Pay your Cooley Dickinson Hospital bill online at https://www.gopatientco.com/#/
- Call 413-582-2222 to pay your bill by phone
- Send a check or money order payable to Cooley Dickinson Health Care to the following mailing address:
Cooley Dickinson Hospital
30 Locust Street
Northampton, MA 01061
When will I receive a bill?
Patients are billed as soon as possible after their appointment or hospital stay. Bill cycles are every 25 days. Typically, bills are not sent until all insurance claims have been processed. Patients without insurance receive bills directly. Once a bill is received, patients are given 21 days to pay their bills in full. The due date will be noted on your bill. Cooley Dickinson Hospital can arrange flexible payment options (payment plans) upon request.
In addition, if you have medical bills for which you cannot pay, please visit our Financial Assistance page to learn more about options available to you.
What is reflected in my billing statement?
Cooley Dickinson Hospital will provide you with one bill for your services. You may receive separate bills from affiliated private practices.
Your bill contains charges for hospital services and hospital-based physicians. “Services” can include medical equipment, technology, medical supplies, lab tests, radiology and hospital rooms.
If you are not sure how your health insurance plan will process claims for your doctor’s site, contact Patient Accounts at 413-582-2222 to ask what you’ll pay out of pocket.
To view, download or print a sample bill from Cooley Dickinson Hospital, click HERE.