As a member of Mass General Brigham, most billing, insurance and financial questions relevant to patients of Cooley Dickinson Hospital can now be found in the billing section of Here, you will find information on:

Financial Counseling

Financial Counseling at Cooley Dickinson Hospital (formerly Hampshire HealthConnect) helps uninsured and underinsured people access health coverage through the Massachusetts Health Connector. Learn more about Financial Counseling.

CMS-Required Hospital Charge Data

As required by the federal government, we publish information (a machine-readable file) about the rates negotiated with insurance companies for all services and items offered by our hospital. The information is NOT an estimate of the costs that you are responsible for paying. Learn more about Hospital Charge Data.

Important Medicaid Redetermination Update

Medicaid (MassHealth in Massachusetts) had maintained members’ coverage and benefits due to continuous coverage requirements that started during the COVID-19 emergency. As of April 1, 2023, Medicaid has returned to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage will be renewed automatically. If Medicaid is not able to confirm your eligibility automatically, you will receive a renewal form in a blue envelope to the mailing address that is on file. To avoid disruption in coverage, please visit your state’s website to ensure Medicaid has your most current information:

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network. Learn more about your rights and protections against surprise medical bills.

Contact Patient Billing Solutions

Contact Patient Billing Solutions with any correspondence, including requests for information, offers to settle, disputes, or general notes about your bill.

Monday: 8:00 am – 4:30 pm ET
Tuesday: 8:00 am – 4:30 pm
Wednesday: 8:00 am – 4:30 pm
Thursday: : 9:00 am – 4:30 pm
Friday: 8:00 am – 4:30 pm

Email for general questions only; a representative will respond generally within three business days.
(Please use www.patientgateway.orgto view details of your account, send messages with confidential information, or pay your bills.)

Mailing address 
Correspondence only (no checks)
Mass General Brigham
Patient Billing Solutions
399 Revolution Drive, Suite 410
Somerville, MA 02145-1462

If you would like to pay your bill, please refer to Mass General Brigham’s pay your bill section for specific instructions.