About the Billing Process
Cooley Dickinson Health Care’s Patient Accounts department works hard to ensure that your billing process is a smooth and easy-to-understand one. Please refer to these answers to common questions as a starting point, or visit our Frequently Asked Questions (FAQ) page for further explanation of billing and insurance issues.
Payment Plans and Financial Assistance
If you are unable to pay your bill, or you would like to set up payment plans, please view our Financial Assistance page.
How to Pay Your Hospital Bill
There are a few payment options.
- Pay your Cooley Dickinson Hospital bill online at www.patientgateway.org
- Call 617-726-3884 to pay your bill by phone
- Send a check or money order payable to Cooley Dickinson Health Care to the following mailing address:
Cooley Dickinson Hospital
P.O. Box 412026
Boston, MA 02241-2026
When will I receive a bill?
Patients are billed as soon as possible after their appointment or hospital stay. Bill cycles are every 25 days. Typically, bills are not sent until all insurance claims have been processed. Patients without insurance receive bills directly. Once a bill is received, patients are given 21 days to pay their bills in full. The due date will be noted on your bill. Cooley Dickinson Hospital can arrange flexible payment options (payment plans) upon request.
In addition, if you have medical bills for which you cannot pay, please visit our Financial Assistance page to learn more about options available to you.
What is reflected in my billing statement?
Cooley Dickinson Hospital will provide you with one bill for your services. You may receive separate bills from affiliated private practices.
Your bill contains charges for hospital services and hospital-based physicians. “Services” can include medical equipment, technology, medical supplies, lab tests, radiology and hospital rooms.
If you are not sure how your health insurance plan will process claims for your doctor’s site, contact Patient Accounts at 617-726-3884 to ask what you’ll pay out of pocket.
CMS-Required Hospital Charge Data
As required by the federal government, we publish information (a machine-readable file) about the rates negotiated with insurance companies for all services and items offered by our hospital. The information is NOT an estimate of the costs that you are responsible for paying.
Important Medicaid Redetermination Update
On April 1, 2023, Medicaid (Masshealth in Massachusetts) returned to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage was renewed automatically. If Medicaid was not able to confirm your eligibility automatically, you will receive a renewal form in a colored envelope (blue in Massachusetts, yellow in New Hampshire) to the mailing address on file. If you receive any communication from Medicaid in the mail, do not ignore it, act now to avoid disruption or loss of coverage.
Please visit your state’s website to ensure Medicaid has your most current information.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.