COVID-19 Testing

Coronavirus Testing policies & FAQ


Cooley Dickinson currently provides testing for symptomatic patients and patients who need pre-procedure testing

COVID-19 testing at Cooley Dickinson is available by appointment only. Testing is performed at Cooley’s three Urgent Care offices, and appointments are available at the following times and locations:

Amherst and Southampton:      
Mon-Fri, 8:30 am – 4:30 pm; Sat-Sun 9:30 am – 4:30 pm

Northampton (CDH):                   
Mon-Fri, 9:30 am – 4:30 pm, Sat-Sun 9:30 am – 4:30 pm

Patients must have an appointment scheduled before visiting for COVID-19 testing.

If you are looking for a referral for a COVID test, contact your provider’s office to have an order placed or call the Mass General Nurse line at 617-724-7000, Monday through Friday, 8 am to 4 pm, to have an order placed and appointment scheduled.
How to Make a COVID-19 Testing Appointment

Patients must have a referral from a primary care or other provider for COVID-19 testing. If you do not have a primary care provider,call  413-582-2001.

If you need Interpreter Services, please CLICK HERE, or call 413-582-2203.

For statewide resources including an interactive map showing a complete list of COVID-19 testing locations near you, visit

COVID-19 Testing

Frequently Asked Questions (FAQ)

Getting a COVID-19 Test

Do I need a referral for COVID testing?
Yes. Cooley Dickinson requires a referral from a primary care or other provider.

What if I don’t have a Primary Care Provider (PCP)?
If you do not have a PCP, we can help you find one, or you can contact one of the many providers listed HERE.

Where should I go to get the test?
After your referring provider submits a COVID-19 test order, a Cooley Dickinson employee will call you within 24-72 hours to arrange a time for your testing.

What hours is the testing facility open?
See the hours listed above at our various Urgent Care facilities. Appointments are required for testing.

Are there other testing sites in western Mass. other than Cooley Dickinson?
Yes. A complete list of COVID-19 testing sites in Massachusetts is available HERE, with an interactive map of current testing locations.

Who can/should get tested?

Does Cooley Dickinson test children?
Yes. Cooley Dickinson medical assistants are trained to test children over the age of 2 years old. Speak with your child’s pediatric provider for guidance.

Do I need a pre-procedure test if I have a scheduled surgery, endoscopy or other procedure?
Most procedures require a COVID-19 test prior to your scheduled surgery or procedure. The provider performing the procedure can order the test for you.

Do I need a test if I have a radiology/imaging, orthopedic or rehabilitation appointment?
Most of these types of appointments do not require a COVID-19 test. If one is required, the scheduler will notify you.

Can a hospital inpatient get a COVID-19 test?
Yes. All hospital inpatients are tested for COVID-19.


What should I do if I am traveling to Massachusetts from out-of-state?
View the Mass Travel Order.

About the test

How long does it take to collect the specimen/perform the test?
The test is very quick, and usually only takes about 5-10 minutes to perform.

How long does it take to get my test results?
In most cases, a patient will be called within 24-72 hours of receiving the COVID-19 test order from the referring provider and scheduled for a test. Once a patient has been tested, results are usually available (via the referring provider) within an additional 24-48 hours. Patients who have or would like to set up an account through our Patient Gateway Portal can use this additional avenue to retrieve their test results directly once they are available. The Patient Gateway is the recommended way to get your results.

What Does Testing Cost?

Does insurance cover COVID-19 testing?
Check with your insurance company as this varies based on insurance carrier.

COVID-19 Testing in the Community 

Many area pharmacies, municipalities and state-run testing locations are available at any given time. Self-tests for home use are also available at many pharmacies and other locations. Check local and state wide sites to access the latest testing & location information:


City of Northampton Health Department COVID-19 Testing Locations


State of Massachusetts Department of Public Health COVID-19 Testing Locations