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View the Acute Care Hospital Phase 2 Reopen Attestation

View The Commonwealth’s Reopening Website


The COVID-19 pandemic has drastically changed all our lives. At Cooley Dickinson, we have been caring for the most vulnerable in our community. Thankfully, Cooley Dickinson and our surrounding communities have not seen the incidence of COVID disease that larger metropolitan areas have experienced. While none of us know what the future holds, we still have processes in place to quickly react should a COVID-19 surge present in our community. Our team remains ready to respond.

As we begin the careful process of expanding our services in the time of COVID, we see new opportunities.

To our patients, we are here for you, to provide just, safe and equitable care. We are committed to provide care for all regardless of ethnicity, gender identification, sexual orientation, socioeconomic circumstance, ethnicity, geographic background, immigration status, ability and disability, physical characteristics, veteran status, political ideology, religious belief and age. We provide care for all in a work environment that is safe, diverse and inclusive.

What to Do | Where to Go

What to Do

Cooley Dickinson Health Care providers are here for you. Do not delay your care.

Office availability and hours will vary, and the types of services available will depend on your circumstances. Secure video visits with your provider using your phone or computer may be an effective way to address your medical needs. Call your provider’s office to find out if you are a candidate for video or telephone care.

Need a provider? Call our Community Call Center at 1-888-554-4234. Prefer to visit Urgent Care? We have Urgent Care clinics in Amherst (opening June 15, 2020) and Southampton.

What to Expect When You Visit Us

Read/print/download these informational sheets that explain what to expect when you visit us–or in the case of visiting nurse and home care, when we visit you–and how our staff are prepared to welcome you while keeping you safe.

Where to Go

You can receive health care from your home. We offer telephone and video visits, and some conditions can be monitored from your home. Contact your primary care provider via phone or through the Patient Gateway portal.

A separate Respiratory Illness Clinic has been set up to diagnose and treat patients with symptoms of COVID-19 or other respiratory illnesses.

Life-threatening Care

If you are experiencing symptoms that require urgent medical call, our Emergency Department staff are here for you. In an emergency, call 9-1-1.

Urgent Care

Our Urgent Care Clinics in Amherst and Southampton have extended hours and do not require an appointment.


  • Accessing Care

    All of our Cooley Dickinson Medical Group (CDMG) primary and specialty care practices are now offering video- and/or telephone-based visits as an alternative to in-person services. If you have scheduled routine check-ups, a chronic medical condition or other non-emergency medical needs, this might be a good option for you. Our providers also continue to see patients who require in-person visits. Call your provider's office for more information.

    Access Care
  • COVID-19 Care

    If you are feeling symptoms of possible COVID-19 infection, you should first contact your Primary Care Provider (PCP). This is currently the established course of care through which any COVID-19 testing and treatment is obtained. If you do not have a primary care provider, Cooley Dickinson currently has many who are accepting new patients. To find one close to you, call the Community Call Center at 888-554-4234.

    Get COVID-19 Care
  • Our Safe Care Commitment

    We screen. We clean. We protect. Cooley Dickinson and its partner hospitals are 100% committed to your safety and the safety of our providers and staff.

    Learn More

Call the Cooley Dickinson Call Center