In-Person Visits

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We are dedicated to providing the care you need – safely. This is our safe care commitment. When you come in for an in-person appointment, here is what to expect.

During COVID-19 and the months that follow, it is important to get the care you need; please do not delay your care. Cooley Dickinson providers are ready to provide you with exceptional, compassionate and personalized care.

Exceptional Safety | Enhanced Cleaning

Patient safety has always been at the heart of our mission – and now more than ever we continue to engage in vigilant prevention measures to reduce the risk of any infection while implementing additional protocols in response to the pandemic.

These measures are in place to reduce the risk of spreading any infectious disease, including COVID-19:

Anyone who enters Cooley Dickinson or any of its facilities with walk-in services will be screened upon entry. We will be asking a few simple questions and you may be asked to return home depending on the circumstances.


Everyone in our facilities, both staff and patients, are wearing procedural masks to help protect against the spread of COVID-19. You will be provided a mask upon entry and are asked to wear it throughout your visit.

Hand Hygiene

Anyone entering out buildings will be asked to sanitize their hands. Hand sanitizer stations are also available throughout our buildings.



Social Distancing

We ask everyone to help us practice good physical distancing – keeping at least 6 feet between yourself and others. You will notice change to our waiting rooms and other commons areas to help encourage this separation, and decals on our floors remind us to maintain physical distance when possible.




We are continuing our aggressive cleaning and disinfecting protocols, but are adding additional safeguards to prevent the spread of infection:

  • Waiting rooms chairs will be sanitized throughout the day
  • High-touch items such as magazines, puzzles, toys, coffee/snack stations, etc., have been removed from common areas.
  • Inpatient rooms, emergency rooms, exam rooms, and ORs are thoroughly cleaned and disinfected between patients, using CDC-approved methods, including the use of UV light.