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Patient & Family Advisory Council (PFAC)

Improving through experience

Patient and Family Advisory Council (PFAC)

Do you want to help ensure the best possible health care for your family, for yourself, and others in your community? If so, we at Cooley Dickinson encourage you to join our Patient and Family Advisory Council (PFAC).

PFAC members are patient and community advocates that offer the hospital feedback on our medical practices and suggest possible improvements. They use their experiences to help Cooley Dickinson Hospital clinicians offer patient- and family-centered care that considers personal preferences, cultural traditions and values while encouraging partnerships among patients, their families and their healthcare providers. PFAC members also have the opportunity to contribute to hospital committees, including finance, membership, patient experience and quality.

Our council meets on Zoom nine times a year — typically, on the third Tuesday each month from 5 to 6:30 pm.

Patient and Family Advisory Council Spanish brochure thumbnailPatient and Family Advisory Council brochure thumbnailDownload the most recent PFAC Annual Report


Join Us

If you have been a patient, or a family member of a patient, at Cooley Dickinson Hospital and would like apply to be considered for membership or learn more about joining the Council, please complete the PFAC application form below. If you have questions, please contact Robin Kline, Director of Volunteer ServicesView PFAC brochure in English or Spanish.


PFAC Application Form

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Cooley Dickinson PFAC Highlighted in Patient Safety Newsletter

Cooley Dickinson’s former PFAC chairperson Cynthia Suopis and VP Operations Tony Scibelli were highlighted in an edition of the Betsy Lehman Center for Patient Safety’s Patient Safety Beat, an e-newsletter that reports patient safety news and progress in Massachusetts. The article focuses on how PFACs, “which serve as the patient voice at hospitals and accountable care organizations, are transitioning from COVID-related conditions to address ongoing concerns, including diversity and inclusion.”

Read the Patient Safety Beat article