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Staff in the Interpreter Services Department at Cooley Dickinson Hospital talk with a client.

Interpreter Service

Servicio de traducción

Interpreter Service

The Interpreter Services Department at Cooley Dickinson Hospital has access to specially trained medical interpreters 24 hours a day, 365 days a year. Our service allows Cooley Dickinson Hospital to provide high-quality health care services to our patients who have limited English proficiency as well as deaf or hard-of-hearing patients for emergencies, in-patient care and scheduled appointments at all hospital locations.

We have onsite Spanish-trained medical interpreters, and the Medical Interpreter program can coordinate services in more than 170 languages through local agencies or a telephonic service.

The language interpreting service is a free service for all patients; our services can be requested by patients and family members as well as any hospital employee or physician.

To request medical interpreter services, please call Interpreter Services Monday through Friday from 8 a.m. to 4:30 p.m., at 413-582-2203, or fax to 413-582-2957.

We will do everything possible to respond to all requests in a timely manner and look forward to assisting you.

En Español

El Departamento de Interpretes del Hospital Cooley Dickinson tiene acceso 24 horas al día los 365 días del año a interpretes médicos especialmente entrenados. Nuestro servicio le permite al Hospital Cooley Dickinson proveer a nuestros pacientes con conocimiento limitado del Ingles o pacientes sordomudos cuidados de salud de alta calidad para emergencias, cuidados como pacientes internos y citas programadas en todas las localidades del hospital.

Contamos actualmente con intérpretes entrenados para  español y portugués en el hospital y el programa de Intérpretes Médicos esta en la capacidad de coordinar servicios de intérpretes en mas de 170 idiomas  a través de agencias locales o servicio telefónico.

El servicio de intérpretes es un servicio gratuito para todos Los pacientes.  Nuestros servicios pueden ser solicitados por pacientes o familiares  así como también por cualquier empleado del hospital y/o doctores.

Para solicitar un intérprete médico llame al Departamento de interpretes de lunes a viernes de 8 a.m. a 4:30 p.m. 413-582-2203 o por fax 413-582-2957.

Nosotros haremos todo lo posible para responder a todas las solicitudes en el tiempo oportuno y esperamos poder ayudarle.

Contact Information

Interpreter Services/ Departamento de interpretes

Phone: 413-582-2203

Fax: 413-582-2957

Hours/Horas: Mon-Fri 8 a.m.-4:30 p.m.

Cooley Dickinson Launches Video Remote Interpretation Services (VRI)

Interpreter Services is implementing VRI (Video Remote Interpretation) at the main campus. This service will allow quick access to Interpreters for Spoken Languages as well as American Sign Language (ASL). Each nursing unit has been equipped with their own device, and there is also one in the Emergency Department.