Medical Records Patient Services

Medical Records Patient Services

Medical records include, but are not limited to, a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at a facility.

The medical records offices are not available for patient walk-in services. If you need to collect records in person, please contact us at 617-726-2361 for possible options.

Otherwise, patients can request a copy of (or that amendments be made to) their medical record in one of the following ways:


Request patient medical records online

You can use Patient Gateway, our secure, online portal for your health information. Your health information is available to view, download, transmit, and print documents.

  • Once logged in, click on “Menu” at the top bar and then click “Request Records.”

If you are not enrolled in Patient Gateway, simply go to patientgateway.massgeneralbrigham.org  and click on “Enroll Now.” Respond to the questions and click “Next” to complete the enrollment process.


Request patient medical records by mail or fax

Download the authorization form for the facility from which you are requesting records. If you received care at multiple facilities within Mass General Brigham (formerly Partners HealthCare) and would like your entire medical record, please use the Mass General Brigham authorization form. Complete the authorization form following these steps.

For fastest service, please provide an email address in your request to deliver the copies via secure email or indicate delivery to your Patient Gateway account.


Radiology Films

Patients can request copies of their Radiology Films by faxing requests to 413-582-2923.

For more information on films, call 413-582-2467.


Urgent Requests and Other Questions

For any additional questions, including how to submit an urgent request, please call the HIM ROI unit at 617-726-2361.