Medical Records

Medical Records Patient Walk-in Services

In an effort to minimize COVID-19 spread we will be suspending Patient Walk-in services until further notice. To request a copy of your medical records:

  • Submit a request via Patient Gateway. Once you access Patient Gateway, go to
  • Health > Health Tools > Request Records or
  • Messaging > Request Records
  • Please go to to get a copy of an ROI Authorization Form and follow instructions, How to Submit a Request.

For fastest service, please provide an email address in your request to deliver the copies via secure email or indicate delivery to your Patient Gateway account. 

For any additional questions, including how to submit an urgent request, please call the HIM ROI unit at 617-726-2361

Patients can request copies of and that amendments be made to their medical records by submitting forms to the Partners HealthCare Medical Records Department.

Find more information at:

Patients can request copies of their Radiology Films by faxing requests  to 413-582-2923.  For more information on films, call 413-582-2467.

Urgent and In-Person Requests

If you need your medical records to be sent to a physician’s office for an upcoming appointment, please fax your authorization form to the stat fax line at 617-643-9379.

You may also drop off an authorization form at the Medical Records Department at Cooley Dickinson Hospital:  30 Locust Street, Northampton, MA