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An important update about Visitors to the Emergency Department:

We CARE about you and would love to see you but …

  • To keep everyone safe, visitors are not allowed in the Emergency Department at this time.
  • Our waiting areas and rooms are small. In order to maintain social distance, we respectfully request that you wait outside of the building. We take your safety very seriously.
  • If you are driving someone to the ED who needs care, please make sure an ED team member has your loved one’s cell phone number.

Thank you!

If you are having an emergency and cannot get to a hospital on your own or with someone’s help, dial 911.


Safe Care Protocols: What to Expect When You Visit

Read/print/download this information sheet that explains what to expect when you visit us, and how our staff are prepared to welcome you while keeping you safe.

Safe Care: Emergency Department

Emergency Department

Cooley Dickinson Hospital’s Emergency Department (ED) is open 24 hours a day, 365 days a year. We staff the ED with responsive, compassionate medical professionals whose goal is to make sure you have the best possible outcome, and we treat all emergency patients regardless of their ability to pay. Last year the ED had just below 34,000 visits.

Clinical Staff

Cooley Dickinson’s ED doctors are specialty trained and board-certified in emergency medicine, having earned advanced specialized training. ED doctors provide individualized care, and coordinate care with a patient’s primary care doctor when appropriate. Additional staff members include nurse practitioners, physician assistants and emergency-care nurses certified in trauma care, advanced cardiac response and pediatric life support. Support teams include technicians, administrative support and patient observers who also assist in providing timely, compassionate care.

Experts on Call

Cooley Dickinson’s Emergency Department has access to specialists who can be mobilized in minutes to respond to life-threatening conditions, including:

Cooley Dickinson is certified by the Department of Public Health as a primary stroke center.


Safe and Efficient

Advanced Technology

X-ray, imaging, and lab services are available in the ED. Electronic monitoring, bedside registration, state-of-the-art ultraviolet infection prevention, as well as electronic medical records help ensure safe and efficient care. For burns, strokes and certain other neurological emergencies, our physicians can consult with experts in real time through our TeleHealth program.

Your Comfort and Safety

Cooley Dickinson care managers are here to coordinate your care in the Emergency Department, and help to arrange for the services you may need when you leave. Interpreters, mental health counselors, financial counselors and trained volunteers are also available.

Stroke: Every Second Counts

Stroke response time is critical. In this short video, Diane Stephan, RN manager of the Emergency Department talks about signs and symptoms of stroke, emergency response, and ways to prevent stroke. She also talks about our TeleStroke program that allows emergency physicians at Cooley Dickinson to consult with leading neurologists at Mass General Hospital in real time. Diane leads a monthly stroke support group for people who have had a stroke and their caregivers.