Request an Appointment

Learn more about requesting an appointment at Cooley Dickinson Hospital and our other locations in Western Massachusetts:

Emergency Care

In the case of a medical emergency, please call 911 or visit Cooley Dickinson’s Emergency Department at 30 Locust Street, Northampton, MA, 01060, 24 hours a day, 7 days a week. From the traffic light on Route 9, follow the signs to the Emergency Department. You will see a large red “Emergency” sign above the Emergency Department entrance. If you are having an emergency and cannot get to a hospital on your own or with someone’s help, dial 911.

Urgent Care

Walk-in service for non-life-threatening illness and injury for patients ages 18 months and up is available at any of our four Cooley Dickinson Urgent Care locations.

Primary or Specialty Care

If you do not have a primary care provider, we can help you find one! Call our Physician Referral Center at 413-582-2001. Otherwise, choose from the options below to schedule an appointment with a primary or specialty care provider:

Option 1: Call your primary or specialty care practice office and schedule with them directly. Phone numbers can be found by looking them up in our Program and Services or Doctors and Providers menus.
Option 2: Use Mass General Brigham’s virtual Patient Gateway on your computer or mobile device to request an in-person appointment, communicate with your doctor’s office, check lab and imaging results, view, update and renew medications, receive a summary of your visit and pay your doctor’s bill online. If you are not yet enrolled in Patient Gateway, click here to enroll or ask your provider for assistance at your next visit. A Patient Gateway App for iPhone or Android is also available.

Billing and Financial

For billing and financial questions, including financial assistance, visit our Billing & Financial section or call 617-726-3884.

Cancellation/No Show Policy

If patients are unable to keep scheduled appointments, they are required to cancel with appropriate prior notice. Failure to do so is considered a “No Show.” A No Show is:

When a patient fails to show for a scheduled appointment.
When an existing patient fails to give at least 24-hour notice to cancel a scheduled appointment.
When a new patient fails to give at least 48-hour notice to cancel a scheduled appointment.
When a patient arrives at least 15 minutes late for a scheduled appointment.

Patients who have three (3) No Shows in a 12-month period (starting from the date of the first No Show) may be dismissed from the practice and denied any future appointments. Patients who fail to cancel an initial patient appointment without appropriate prior notice may be discharged after the second No Show.

Request an Appointment

Request an Appointment

Emergency Care

Urgent Care

Primary or Specialty Care

Billing and Financial

Cancellation/No Show Policy

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